Phone conversation in the age of progressive development of innovative technologies, it occupies almost a leading position in the used means of communicative interaction. Many serious problems or controversial issues are resolved through telephone interaction. With the help of telephone communication, you can conclude a profitable business agreement or permanently lose a serious client. That is why the acquisition of knowledge at least the basics of telephone etiquette is considered quite important today.
Proper communication through telephony needs to be learned. After all, the interviewer does not have the opportunity to see the speaker, and, consequently, the opportunity to contemplate the actions of the opponent is also not available. As a result, it is required to invest significantly more work in order to persuade a potential client either to convince something that even in the first second of the conversation he did not want to hang up, or to study the etiquette of telephone conversation. Today, the “good name” of not only the “negotiator”, but also the overall reputation of the organization often depends on the ability to talk and the ways of communicative interaction using telephony. Knowledge and practice of telephone etiquette form an enviable image of an organization in the business world, and guarantees the success of its enterprises.