Netiquette - this is the norms of communicative behavior, adopted in cybernetic spaces. It includes the traditions of this Internet group, the web portal, the community that the majority observes. The rules of network propriety, norms can not be considered indispensable for all users. Their boundaries are quite stretchable. In addition, in various Internet groups, on websites and forums, the norms often differ significantly. This is due to the ease of communication and ease. The main purpose of "spider" etiquette is to simplify communication.

Rules in various network societies are established, based on technical constraints, on the objectives of the project, the prescribed style of communication. On certain portals, the norms of network etiquette may even resemble a formal charter. Often there may be unwritten rules on sites. These are nowhere sealed norms, but known to most users and rigorously, respected by this majority.

What it is

Netiquette or netiquette, netiquette is called the simple rules invented by individuals who communicate a lot over the Internet. It is designed to create comfortable communication, both for the Aboriginal Internet and for debutants. Most standards do not contain specific requirements. Most often, the network "commandments" are a collection of the usual norms of good tone, generally accepted in society. Such rules are just wishes.

Etiquette of Internet communications includes the rules of the conversation in the "web", electronic correspondence, interaction in chat rooms and on the forum.

It is quite simple to understand the principles of a netiquette - you just need to know the key points and observe the elementary laws of politeness.

Often, an obvious violation of network etiquette means various insults, deliberate departure from a given topic of this community (offtopic), advertising of third-party content. Also on individual web portals may be a violation of defamation, malicious misinformation, plagiarism.

In order to understand what the rules of network etiquette are, it is necessary to deal with the main public places of the world wide web, which exist for the interaction of people. Considered places for user interaction are intended for the exchange of experience, communication, dating, flirting.

It is possible to distinguish the main places visited by active users, such as chat and forum. The latter is considered the main base for sharpening one's own eloquence in the epistolary genre. As a rule, the forum is a site with a narrow focus. For example, on the network open spaces you can find religious forums, forums for travelers, mothers. On such web portals there are various introductory information, as well as specialized. Usually it is placed in graphic form and text form. Here, users can get advice, advice, or discuss their situation.

The main purpose of chat is online chatting. They are personal, where two users interact with each other, or group.

The rules of online etiquette allow "salags" to get used to the web, and advanced users - not to feel discomfort even when interacting with previously unfamiliar residents of the Internet. In fact, “netiket” is a standard of behavior that society adheres to in everyday existence, but transfered into virtual space.

Generally, the provisions of etiquette are conditionally divided into three subgroups: emotional norms (psychological), design (technical) and administrative.

The first subgroup includes an appeal to "you" or to "you", the use of emoticons (the definition of an acceptable amount, their character), the interaction with newcomers (support or ignoring).

Design (technical) standards include the use of a certain number of characters, line length, transliteration, extended formatting (highlighting, italic, borders), the admissibility of printing messages in capital letters.

Administrative rules imply naming topics, the order of citing, admissibility of advertising, the permissibility of the flame (verbal skirmish, altercation for the sake of the dispute), the need to adhere to the direction of the community.

Users accustomed to the rules of a particular forum can often inadvertently violate the regulations of another network community. That is why in almost every forum there is a requirement to get acquainted with the rules and express a formal agreement to follow them.

The following are typical violations and blunders of people joining the path of Internet communication. Messaging on web portals can spoil the mood of an inexperienced user if he violates the prescribed rules. There are several things, the avoidance of which will help to enjoy the communicative interaction in the web, and above all, it is the flames, the use of the "Caps Lock" key, flood.

Flames are called remarks that do not carry a special semantic load and are used to provoke a response. This term in network communications means insulting opponents, discrimination, humiliation of the person. This kind of message is often prohibited by the rules. In addition, the policies of most portals strongly recommend to leave unanswered cues of this kind, so as not to incite confrontation even more. Usually in any communities, groups and forums there are people who follow the order, called moderators. It is on them that the role of the so-called "orderlies" of places of communication is assigned. They monitor compliance with internal norms of behavior. Moderators have the right to edit or delete all replicas that are contrary to the rules of the community, restrict the rights of users who violate the established order of this portal and even delete their pages.

Using the "Caps Lock" key causes the entire text to be written in capital letters. Such messages annoy users and provoke conflicts.

Flood call phrases that do not carry meaning, replicas off topic. Frequently, floodders like to just send all sorts of emoticons or monotonous sentences to everyone. Excess flood slows down the process of loading web pages and simply annoys users.

Email Rules

The ability to correctly form and correctly conduct electronic correspondence will be useful in life in any sphere more than once. First of all, the ability to communicate adequately by e-mail is an indicator of a person’s professionalism, a sign of common cultural and intellectual development. According to the ability to formulate my own thoughts in writing, it is possible to draw a conclusion about the personality and business qualities of the person who wrote, his attitude to the activities and social environment.

When conducting electronic correspondence, it is necessary to clearly distinguish between messages to comrades and acquaintances from business communication. If in messages addressed to relatives and other close surroundings, liberties of practically any content and direction are permissible, then in business correspondence the use of slang, emoticons, admission of lexical and grammatical errors, punctuation blemishes are not welcome.

Thus, when writing a message to an unfamiliar web user or to an unfamiliar individual, it is recommended to observe the below listed norms of network etiquette.

Any electronic interaction should begin with an indication of the theme of the message. Therefore, the column "field" must always be filled. In addition, written in this line should correspond to the general content of the letter. After all, it is by this criterion that the addressee decides to read this message now or to postpone or delete it without opening it. Also, following this standard of correspondence via e-mail allows the other party to quickly find the right message among the mass of correspondence.

After filling in the "subject" column, you can go directly to the message itself, which should begin with a greeting. If the letter is official, then the form of greeting should be appropriate, for example, "Good morning, Ivan Ivanovich." After the greeting, be sure to indicate the name of the addressee.

You also need to remember the golden rule of a truly successful person and interesting interlocutor - brevity is a sign of talent. If the subject of the e-mail requires clarification and details, then you should specify the necessary parameters, while trying not to fill the text with "water." You need to write specifically. The ideal version of the letter is a short message, which sets forth its essence and the proposal to discuss the topic touched in the message by telephone.

The style of the letter is due to the "proximity" to the sender of the addressee. The message to relatives can be stated in a free form, and it is better for prospective clients to write in a more restrained style and in a neutral tone.

The letter should be terminated with a signature, which includes the sender's name or the surname and initials, in business correspondence - position, contacts, company logo.

Before sending an e-mail, it is recommended to re-read the message, correcting the lexical and grammatical errors. Carelessness can not be attributed to the sought-after qualities. An illiterate message flooded with slang expressions, unnecessary abbreviations is unlikely to please even close people, let alone potential clients.

The rules of online communication

In the cyberspace, the norms of behavior are practically the same as the established rules in society. Nobody canceled the laws of politeness and it doesn’t matter where the communication takes place - in a network or real interaction. In the virtual space is appreciated the ability to carefully "listen" to the interlocutor, the respect of the other party, humor, the lack of speech in coarse words and rudeness.

When communicating in cyber-spaces one should always remember that even if one does not know who is sitting in front of the monitor at the other end of the country, he is still a person. Therefore, there is a rule here that says that you need to treat other individuals as you would like them to treat their own person. His opinion must be defended in the correct form, confidently, but not dropping to personal insults.

When writing in the network, it is considered good form when the interlocutor respects the time of the virtual companion. This rule calls for limiting the amount of writing: large text is recommended to be split into parts, if this is a blog, then subtitles should be made. Also important is the frequency of mailings, reposts (posting on your own page records of a friend or some group, web community). When every minute new posts appear in their news feed or online friends, the majority of users will simply unsubscribe from such a community.

Summarizing the above, you can add:

- it is not recommended to put a period at the end of messages, since it is often perceived as an extra pause or even as an expression of rudeness or a sign of aggression;

- if communication is not a business color, then in cyberspace an informal “you” is accepted, an appeal to “You” should be left for the boss;

- it is not necessary to begin each message with one interlocutor with a greeting each day; it is enough to say hello once a day;

- The concept of netiquette involves, first of all, the respect of cyber interlocutors, so the mode “Caps Lock” should be permanently excluded from its virtual communication style.

Typical violations

So, summing up the above, the situations listed below are considered unacceptable for communication in the network. However, there are resources for which such phenomena are considered in the order of things. If there is no obvious permission for such behavior, then it is advisable to refrain from it, since the interlocutor, having the data, has the right to file a law enforcement agency claiming a violation of the law, citing insults, humiliation or threat.

To attract attention

Many communities do not welcome writing messages aimed at drawing attention to their person.

A common mistake for beginners is to write a "greeting" after registration, which does not carry any meaning. The abundance of such messages contributes to the development of flooding.

Another example is "bumps", posts for raising topics in forums, as well as image boards, where they will be sorted by date of the last entry.


By ignorance refers to ignoring the correct question (except for insults, as well as the obvious trolling).

Invalid answer

Any question must be given an accurate, informative answer. A clarifying question is allowed.


This is a kind of argument in which truth is not born. It arises spontaneously, turning into a heated discussion, when participants forget about the original topic of the conversation and, becoming personal, can not stop. The development of the flame occurs rapidly and stops after the intervention of the moderator or when the participants get tired. After the end of the flame, there is no constructive result.

The most reasonable behavior during such a dispute is to clearly state one's position once and not to enter further discussion. After that, she subsides by herself. If you try to prove your point, the flame will become hotter, and the image of the person will only deteriorate.


Refers to messages that do not carry useful information. It spreads from nothing to do or with the purpose of trolling to annoy someone.

Technical flooding is a hacker attack with a large number of requests, which leads to a denial of service.


These are messages coming from organizations or unknown people. Often this is sending out emails that include advertising.


This is a network message that goes beyond the established topic of communication. Oftopik refers to the violation of network etiquette, blurring the announced limitation of the topic of communication. This in turn makes it difficult for users to search for information, turning the forum into an information dump.


It refers to the process of embedding and displaying on the web page of any object (music, picture, video, or other files) located on another server.


This is a meaningless redundant quoting message.